Rajah Travel Corporation

No, you can proceed using the online booking tool without completing the register/login page.

You will be required to put your name, birthday, gender, country, address, contact number and email address.

You may go to Register/Login page and click on “Forgot your Username and/or Password.” A temporary password will be sent on the email address indicated in your Profile.

You may go to Register/Login page and click on “Forgot your Username and/or Password.” A temporary password will be sent on the email address indicated in your Profile.

You may go to Register/Login page and click on “Forgot your Username and/or Password.” A temporary password will be sent on the email address indicated in your Profile.

You may access your Profile and click on the "Unsubscribe to Newsletter" button or click on the "Unsubscribe" found at the bottom of the page.

You may access your Profile and click on the "Subscribe to Newsletter" button or click on the "Subscribe" button at the bottom of the page.

Please send an email to Rajah Travel for profile deletion.

"Edit" option is available when you access your Profile.

Register/Login is available to 18 years old above otherwise, Rajah Travel reserves the right to delete a Profile without prior notice.

You may access your Profile and click "Change Password" from the dropdown.

Bookings are accepted 72 hours prior to date of departure.

Payment is thru credit card (Visa or Mastercard), Agency or Cash Bank Deposit. For Philippine market, Bancnet or Over-the-Counter (OTC) payments may be accepted on selected transactions.

You will be required to put your name as it appears on your passport, date of birth, email address and telephone number.

Electronic ticket or e-ticket is a document that contains your flight information and ticket number.

An electronic ticket receipt will be sent via e-mail.

Yes. However, for credit card transactions, card owner must be present at time of payment.

We accept cash bank deposit either in PHP or USD currency. We also accept American Express, Visa or Mastercard credit card payments thru Agency ticketing.

Mr - Adult
Ms - Adult Women
Mstr - Male Children
Miss - Female Children

Suffix may be entered in the last name box.

You should book him as a child.

Yes. Please ensure that a valid passport will be released prior to your date of departure. You may contact us to provide the valid passport information.

No. Please contact Rajah Travel Corp. for booking. Our online booking tool has been designed to treat children as Unaccompanied Minor if booked without an adult on the same record.

You may click on Fares found on the Booking Summary details.

No. You may give us a call or fill up an Online Booking Request Form. A Travel Consultant will reply and customize a trip package based on your request.

Booking class is indicated on the flight summary.

It will be indicated on your itinerary.

Please give us a call or send us an email.

No. Please call the airline directly.

No. Please call the airline directly.

E-tickets are non endorsable.

Refund policy may vary per ticket. For clarification or assistance, you may also send us an email.

Rebooking penalty is indicated in the fare rules and may vary per ticket. For clarification or assistance, you may also send us an email.

Yes, you may view your booking by logging into your Profile or click on View/Print My Itinerary.

Kindly bring a copy or your confirmation booking. If purchasing an international ticket, please present your valid passport with visa (if applicable).

Please call the airline to request specific seat assignments. Some airlines require a fee for seat booking.

You may present your e-ticket itinerary and travel related documents upon check-in.

You will be required to present your valid passport , visa (if applicable) and other travel related documents.

a. What is included in the price?

-One way or roundtrip shuttle service is inclusive of seat-in-coach transfers using air-conditioned coach and each paying guest is allowed to carry 2-pcs luggage not exceeding 20 kilograms each with total dimension per bag that shall not exceed to 158cm (62”)- regular size suitcase. Please take note that driver may refuse to handle baggage that is larger or heavier than the normal size.

b. I did not receive my confirmation email, how can I obtain it?

- Kindly contact Rajah Travel Corporation:
Email: webinquiry@rajahtravel.com
Tel. No.: +632 8894-0886 loc 7268

c. I can’t find my hotel in the list of hotels with shuttle schedule, what do I do?

-Please request/book for private transfers.

d. Am travelling with kids, what age is required to get a seat?

-Children above 3 years of age are required to get a seat.

a. What do I do when my flight has landed in Hong Kong?

- Proceed to baggage counter and claim your luggage. Exit at the Arrival Hall B and approach Vigor at B01 Counter. Just present your Funtastic Voucher to be assisted.

b. What if I forgot my vouchers?

- If you forgot your voucher, you can also present your passport to be assisted.

c. I have booked a return transfer. Do I need to reconfirm my booking the day before?

- No need. Unless you want changes on your departure pick-up time or place or there is a time change on your return flight to Manila, please contact Vigor Tours immediately.

a. What if I have excess luggage?

-Oversized and excess baggage is subjected to the availability of storage space on coach, and surcharge may be levied.

- For extra baggage that will exceed the standard dimension and weight, passenger must call our partner, Vigor Tours for alternative arrangements.

-For a third luggage, please pay HK$50 to the Vigor Counter.

-For Big or bulky items i.e. (LCDs, TV, etc) = Full price of a seat which is HK$ 140 for Hong Kong Island Hotel & HK$ 130 for Kowloon Hotels.

b. Can I pay my excess luggage in US$ instead of HK$?

- We highly recommend paying in HK$.

c. Can I book and pay in advance before I travel to Hong Kong for my excess baggage?

- For extra or excess baggage, we highly recommend to settle it onsite. Our partner, Vigor Tours will be the one to determine should there be extra charges. But for extra baggage that will exceed the standard dimension and weight, passenger must call Vigor Tours for alternative arrangements.

a. How do I pay for my reservation?

- Once your booking is confirmed, it can be settled thru our website using your credit card. You may settle also thru payment centre or bank deposit as well or visit our office at:

RAJAH TRAVEL CORPORATION
3rd Floor, 331 Building
331 Sen. Gil Puyat Avenue, Makati City
Office Hours:
Monday-Friday: 8:30AM to 5:30PM
Saturdays and Holidays: 8:30AM to 12:30PM

a. What if my flight is delayed? What do I do?

- Please contact our office or emergency contact number listed on your Funtastic Voucher to see if another pick-up time with or without additional charge could be arranged. Arrival in Hong Kong beyond 9:30PM will be provided private transfer but subject to surcharge which will be settled onsite.

b. What if my flight is cancelled? What do I do?

Once booking is finalized any cancellation after finalization will be subject to penalty of 5%.

c. Can I get a full refund if I cancel the reservation before I travel?

- Once booking is finalized any cancellation after finalization will be subject to penalty of 5%. However, if cancellation is made 3 days prior the arrival/departure, 100 % cancellation will apply.

d. Can I change my booking?

- Changes should be done at least 4-working days before your scheduled trip

Please notify the coordinator immediately. Please make sure that your luggage is properly tagged.

Please notify the airline immediate. You may notify also Vigor Tours so they can assist you in filing lost baggage with the airline.

There will be no coordinator. Instead, please proceed to baggage counter and claim your luggage. Exit at the Arrival Hall B and approach Vigor at B01 Counter. Just present your Funtastic Voucher to be assisted.

Driver will meet you at the hotel concierge. But please be at the meeting place 15 minutes before the scheduled pick-up time.

Each paying guest is allowed to carry 2-pcs luggage not exceeding 20 kilograms each with total dimension per bag that shall not exceed to 158cm (62”)- regular size suitcase. Please take note that driver may refuse to handle baggage that is larger or heavier than the normal size.

Transportation varies based on the number of guests. Small group tend to use comfortable vans or mini-buses, while larger groups require bigger buses.

There will be no additional charge should you bring your own wheelchair. However, the client must be accompanied by his / her friend to go on board and not rely on the driver of liability issue. We highly recommend also to inform us during the booking if there is a need of special assistance.

We cannot guarantee front seat as seats are on a first come, first serve basis. We highly recommend to inform us during the booking if there is a need of special assistance.

Please notify us or our partner Vigor Tours immediately and we will assist you with your concern. However, we are not liable for any lost or misplaced items.

As long as passenger is with valid weapon license and with Government –issued movement order and those sportsmen travelling for competition.

All seats are equipped with individual seat belt.

Should a car seat be used for an infant on board, an extra seat must be purchased on which the car seat would be placed upon.